Job Description

Company Summary

Arizona Fireplaces was founded in 1980 and remains privately owned and proudly based in Phoenix, Arizona. We grew from its founding entity ‘Arizona Fasteners Corp’ which began by serving the hardware needs of the local home building community. Today, we are a recognized industry leader and national distributor, supplying and distributing an innovative range of products with life and style in mind. We are honored to serve our community and offer our customers the finest availability of major name brand fireplaces and hearth accessories.

Scope of Position

As a full-time IT Technician, you will play a key role in supporting the daily IT operations of a growing business. This position offers a hands-on opportunity to work across a range of technologies including workstation setup, systems administration, networking, and cloud services. You’ll collaborate closely with internal teams and our external IT service provider to ensure smooth and secure IT operations. This role is ideal for someone early in their career—either currently pursuing a degree and available for full-time work, or recently graduated with relevant experience—who is eager to grow in a dynamic and supportive environment.

Note: This role requires regular travel between company facilities in Arizona, and may include locations in other states, to provide on-site support, maintenance, and project implementation.

Essential Duties and Responsibilities

• Set up and configure workstations, peripheral devices (printers, scanners, etc.), and user accounts.
• Provide first-level support for hardware, software, and connectivity issues.
• Maintain and troubleshoot Windows-based systems and Microsoft 365 environments.
• Support networking tasks including IP configuration, printer sharing, and basic switch/router management.
• Assist with cloud and on-premise system administration, including patching, updates, and backups.
• Coordinate with external IT partners for system upgrades, maintenance, and escalated support.
• Maintain accurate IT asset inventory and documentation.
• Apply best practices for data privacy, cybersecurity, and network hygiene.
• Participate in onboarding and orientation for new employees regarding IT tools and systems.
• Document support activities, resolutions, and contribute to knowledge base development.

Required Education and Experience

• Currently pursuing or recently completed a degree or certification in Information Technology, Computer Science, or a related field (minimum 2-year degree or equivalent experience).
• Foundational understanding of Windows operating systems, computer hardware, and networking concepts.
• Strong communication, troubleshooting, and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated interest in IT systems, support, and infrastructure.
• Ability to lift and transport equipment up to 40 lbs.

Preferred Qualifications

• Experience with Microsoft 365 administration and cloud services (Azure, OneDrive, Teams).
• Familiarity with on-premise server environments and Active Directory.
• Understanding of networking fundamentals (IP addressing, VLANs, firewalls, etc.).
• Exposure to cloud migration projects or hybrid infrastructure.
• Experience with FreshDesk or other help desk or ticketing systems.
• Pursuing or holding certifications such as CompTIA A+, Network+, Microsoft Certified: Azure Fundamentals, or similar.

What’s in it for you?

• Real-world experience in IT support, systems administration, and infrastructure.
• Exposure to both cloud and on-premise environments.
• Mentorship from experienced IT professionals and vendor collaboration.
• Opportunities for professional development and certification support.
• A strong foundation for a long-term career in IT, networking, or cloud administration.
• Be part of a company with a family-oriented culture, open-door leadership, and a results-driven mindset.

EEO Statement

Arizona Fireplaces provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Tags

Similar Jobs