Job Description

Ferman Chrysler Jeep Dodge Ram of Wesley Chapel is hiring. If youre seeking increased earning potential greater responsibilities in the Guest Relations side of the Automotive Service Sector look no further.

We need Service Advisors that can work flexible evening shiftswho enjoy meeting people building relationships and providing a best-in-class Guest service experience. This is a unique opportunity if you have experience in guest relations and/ or sales and interested in a career in the automotive industry. Youll listen to Guest concerns and relay the information to our Service Techs advise Guests on the care and maintenance of their vehicles and generate more earnings with active selling of service promotions.

Responsibilities Include
- Greet Guests in a prompt and courteous manner deliver a best-in-class Guest service experience from initial point of contact to stewardship of the service and repair process to delivery of the vehicle back to the Guest.
- Perform walk-around vehicle inspection with Guest and accurately record their comments regarding service needs and vehicle concerns using an electronic tablet.

- Consult with Guest and Service Technician to recommend services needed discuss any future maintenance service or repair and ensure Guest has a good understanding of the project.

- Create Service Repair Order detailing all work to be performed and provide Guest with a complete and accurate estimate of repair.

- Use phone text messaging and email to maintain timely and continuous communication with Guest regarding vehicle status changes delays or additional work required and any changes in cost estimate.

- Advise Guests on the care and value of maintaining their vehicles in accordance with manufacturer specifications.
- Strictly follow the manufacturers warranty guidelines and procedures.

- Track and control all open Repair Orders written.

- Manage and oversee the workflow and scheduling with team of technicians.

- Schedule maintenance appointment or follow-up service and repairs.
- Comply with all federal state and local laws and company policy regarding the safeguarding all customer company and manufacturer information as well as Guests vehicle and property.

- Strive to maintain excellent CSI scores.

Qualifications

- Experience in guest/ customer relations and/ or sales experienced dealership Service Advisor a plus.

- Must have the ability to achieve exceptional CSI scores.

- Bi-lingual with proficiency in both English and Spanish a plus.

- The ideal candidate is friendly and presents a positive attitude is energetic self-motivated detail oriented has excellent organizational skills and is able to work with minimal supervision.

- Excellent verbal and written communication skills.

- Above average writing telephone and texting skills and proficient in using computers and tablets.

- Must be able to explain complex automotive terms and procedures in a manner thats easily understood by the Guest.

- Self-motivated able to multi-task effectively and work in a fast-paced environment.

- Understanding of vehicle mechanics and parts is a plus.

- Good sales skills and ability to work weekends a plus.

- Must have a valid US government issued Drivers License a safe driving record and eligible to work in the United States.

- Must be able to pass a pre-employment background screening and drug test.

Pay Range: $/ Annually

About Ferman

Established in 1895 Ferman soon became Tampas first retail automobile dealer. Today were one of the largest employers in the Tampa Bay area with locations throughout Hillsborough Pasco and Pinellas counties representing 12 brands of automobiles - BMW Buick Chevrolet Chrysler Dodge Ford GMC Jeep Mazda MINI RAM and Volvo.

Still a family owned & operated business we embrace a simple philosophy. Provide a Guest-centered automotive experience with a relentless focus on Service Selection and Value assuring 100% Guest Satisfaction. Its simple. But its what makes us different.

When you become part of the Ferman Team youll join a company with a friendly family-like atmosphere significant opportunity for advancement with regard to income responsibility and leadership and a company with a history of strong ties to our local community and charitable partnerships. Make the decision to work with us and youll be part of a world-class automotive organization reflecting stability and the opportunity to work alongside some of the best in our business.

Ferman Core Values
- Maintain Ferman Standard of Ethics at all times.
- Embrace a Winning Team SpiritBe PositiveLead by Example.
- Follow the Golden Rule - Do Unto Others As You Would Have Them Do Unto You.

Our Benefits & Perks
- Ferman is a leader in the automotive industry with benefits and perks like:
- Competitive salary commensurate with experience.
- Excellent growth and opportunities for advancement.
- Modern state-of-the-art Service facilities.
- Paid training and education to achieve and maintain any job certifications required.
- 401K with company participation.
- Competitive Health Dental Vision and Life insurance programs for employees and their families.
- Short-term & long-term disability insurance available.
- HSA (health savings account).
- PTO (paid time off).
- Employee pricing for new & used vehicles service and parts.

Required Experience:

Unclear Seniority

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