Job Description

About PCS

PCS is a Managed Services Provider (MSP) with offices across Florida. We deliver white-glove IT support, cybersecurity, and cloud solutions that simplify technology for businesses. As we continue to grow, we are seeking a proactive and detail-oriented Operations Manager to oversee daily business operations, support cross-departmental coordination, and drive continuous improvement in administrative, financial, and operational processes.

Position Summary

The Operations Manager plays a key role in ensuring the smooth and efficient functioning of all PCS offices. This individual manages day-to-day operations, coordinates with leadership and technical teams, oversees administrative processes, and ensures that company standards, systems, and workflows are consistently maintained.

Key Responsibilities

Operational Oversight

• Manage day-to-day office and business operations across multiple PCS locations.
• Oversee administrative and procedural functions to ensure consistency and efficiency.
• Develop, implement, and maintain operational policies and procedures to enhance company performance.
• Monitor ongoing projects and coordinate between departments to ensure deliverables are met on time and within scope.

Team & Staff Coordination

• Supervise and support administrative staff.
• Coordinate schedules and attendance management for staff.
• Support onboarding and offboarding processes for employees.
• Ensure internal communication and collaboration between departments.

Administration

• Manage vendor relationships and purchase approvals.
• Assist leadership with financial reporting and budget tracking.
• Maintain and update company documentation, contracts, and handbooks.

Technology & Systems

• Oversee office technology operations and ensure systems are functioning efficiently.
• Work closely with IT staff to support technology upgrades, maintenance, and troubleshooting.
• Utilize company systems such as Autotask and Microsoft 365 to manage workflows and reporting.

Leadership Support & Compliance

• Provide administrative and strategic support to executive leadership.
• Coordinate company meetings, events, and internal initiatives.
• Ensure compliance with company policies and safety regulations.
• Identify operational inefficiencies and recommend improvements.

Qualifications & Skills

• 3+ years of experience in operations management, office administration, or business management.
• Proven leadership and team management abilities.
• Strong organizational, analytical, and problem-solving skills.
• Proficiency in Microsoft Office Suite and related business systems.
• Familiarity with Autotask or similar service management software preferred.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced, multi-office environment with minimal supervision.

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