Job Description

Manager, Loss Prevention

CULTURE SNAPSHOT:

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘ Furnishing Life’s Best Memories’ . At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.

We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

AT A GLANCE:

Broad River Retail is currently seeking a Manager of Loss Prevention to join our Loss Prevention Team. This position is responsible for overseeing all loss prevention and asset protection initiatives across Broad River Retail. This role will lead a team of Loss Prevention Supervisors and Agents and develop strategic programs to reduce shrink, improve safety, and train our Memory Makers. They will partner with across departments to ensure compliance with regulator standards and company policy.

DAY IN THE LIFE AS THIS MEMORY MAKER:

• Lead, coach and develop the Loss Prevention Supervisors and Agents across multiple locations.
• Maintain a presence at the various Distribution Centers, Retail locations, and Corporate offices.
• Oversee investigations into theft, fraud, and safety incidents ensuring appropriate documentation, reporting, and resolution has been provided and escalated to the Associated Director of People Operations.
• Collaborate with Operations, Retail, Risk, and People Leadership to drive compliance and resolve incidents.
• Ensure ownership of Retail Environment safety and/or risk as it relates to internal audits, and facility storage.
• In conjunction with the Senior Risk and Compliance Partner, ensure consistent execution of safety audits, incident investigations, and OSHA compliance across all of Broad River Retail’s locations.
• Serve as an escalation point for conflict resolution involving product damage, loss, or safety concerns both internally and externally.
• Provide regular updates and strategic insights to the Associate Director of People Operations.
• Champion a culture of accountability, safety, and continuous improvement.
• Performs all other duties as assigned.

WHAT YOU’LL NEED TO SUCCEED:

• High School Diploma or GED
• Bachelor’s Degree in a related field preferred.
• 5 or more years of experience in loss prevention, asset protection or safety management. 2 or more years in a leadership role.
• Understanding of basic office applications including MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to navigate security camera systems (CCTV)
• OSHA 10/30 Certification preferred
• Security and/or Safety Interviewing Certification preferred
• Spanish speaking is a plus
• Able to be flexible with hours

WORKPLACE ENVIRONMENT:

While performing the duties of this job the employee is:

• Regularly required to stand, walk, stoop, kneel, or crouch on concrete flooring.
• Must be able to routinely lift or move objects up to 50 pounds alone and team lift objects over 50 pounds.
• Wear the proper PPE when handling chemicals.
• Working in a non-climate-controlled warehouse setting, with some outdoor exposure during the workday.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.

MEMORY MAKER PERKS & BENEFITS:

• This position operates on a contract-to-hire basis.
• Medical, dental, vision, and life insurance options after conversion.
• Paid time off and 401K matching contribution after conversion.
• Employee discount (40%) at Ashley after conversion.
• Internal Opportunities for career growth and advancement.

OUR COMMITMENT TO YOU:

Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.

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