Job Description

Position Overview

The Inside Sales Manager – Customer will be responsible for driving top-line revenue growth, maximizing team performance, and creating a culture of excellence. In this role, you’ll lead a blended team of inbound sales representatives and client managers, ensuring retention and upsell opportunities while hitting aggressive revenue goals.

Key Responsibilities

Sales Leadership & Team Development

• Lead, coach, and mentor a team of inside sales and client management reps, fostering accountability, motivation, and continuous improvement.
• Conduct weekly call coaching (via Gong) and regular pipeline reviews, ensuring team members are executing consultative sales approaches.
• Hire, onboard, and develop top sales talent to build a strong, future-ready team.

Revenue Growth & Forecasting

• Own monthly revenue targets across inbound, outbound, and account management sales teams.
• Develop accurate short-, mid-, and long-term sales forecasts in a high-volume environment.
• Track and analyze daily/weekly/monthly KPIs, presenting actionable insights to senior leadership.

Customer Success & Retention

• Partner with client management teams to ensure renewals, cross-sells, and upsells are executed successfully.
• Monitor customer health metrics and address potential churn risks proactively.
• Collaborate with Marketing and Operations to deliver a seamless customer experience.

Process & Performance Optimization

• Oversee call monitoring and quality assurance processes to ensure consistency in messaging and customer engagement.
• Create sales playbooks, scripts, and best practices for scaling success across the team.
• Leverage Salesforce, Gong, and reporting dashboards to drive transparency and accountability.

Strategic Leadership

• Facilitate weekly sales and revenue meetings with team members and monthly strategic reviews with leadership.
• Recommend and implement process improvements to increase efficiency and ROI.
• Represent the sales organization in cross-functional meetings with Marketing, Operations, and Executive leadership.

Required Qualifications:

• 5+ years of proven sales experience with consistent revenue growth and quota achievement.
• 3+ years of leadership/management experience in inside sales, client success, or a call center environment.
• Bachelor’s degree preferred (Business, Marketing, or related field).
• Strong knowledge of CRM systems (Salesforce preferred), call coaching tools (Gong), and reporting dashboards.
• Exceptional written and verbal communication skills with the ability to influence at all levels.
• Demonstrated success in building, mentoring, and scaling high-performing sales teams.
• Highly self-motivated, organized, and able to thrive under pressure in a fast-paced environment.
• Strong business acumen with the ability to assess ROI of sales strategies and pivot when needed

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