Information Technology Service Delivery Manager Job at Medasource, Columbus, OH

bWhpbmNnVXk4cThLNUJnTVEzNlRZS1JBeUE9PQ==
  • Medasource
  • Columbus, OH

Job Description

Position : IT Service Deliever Consultant

Location: Columbus, OH 43202

Duration : 6 month contract to hire

Start Date: ASAP

Job Description:

Our Client is in the process of Modernization within their IT space (Data, Infrastructure, Automation/AI, Applications, etc…). As a part of this focus, they want to bring in a high level resource who can drive the IT Service Delivery, and optimize the use of their data to help the IT Teams better serve the business going forward as they continue to modernize.

Role Responsibilities

  • Lead the end-to-end delivery of IT services across business units, ensuring performance, reliability, and adherence to SLAs.
  • Maintain service catalogs, service level agreements (SLAs), and operational-level agreements (OLAs).
  • Monitor service performance metrics and develop continuous improvement plans.
  • Implement and improve ITIL/Service Management frameworks: Incident, Problem, Change, Request, and Configuration Management.
  • Develop and manage standard operating procedures (SOPs), playbooks, and escalation paths.
  • Work with cross-functional teams to drive process maturity and reduce service disruptions.

Stakeholder & Customer Engagement

  • Serve as the primary IT liaison for business units, ensuring service alignment with operational and strategic goals.
  • Facilitate regular communication with stakeholders, including service reviews, performance updates, and improvement roadmaps.
  • Capture and drive resolution of service-related needs, pain points, and enhancement requests..

Job Tags

Contract work, Immediate start,

Similar Jobs

Larson Maddox

Director, Corporate Governance Job at Larson Maddox

 ...secretarial or governance roles, ideally in PE-backed or investment-driven environments ~ Chartered or part-qualified Company Secretary (CGI or equivalent) preferred ~ Proven project management experience in fast-paced corporate or private equity settings ~ Strong... 

Sara's Market & Bakery

Food Service Manager Job at Sara's Market & Bakery

Food Service Manager Location: 750 S Sherman st Richardson Tx 75081 Position Type: Full-Time About Us Saras Mediterranean Market is a family-owned business serving DallasFort Worth since 1998. Known for our fresh produce, premium butcher shop, authentic bakery... 

ProSource Staffing

Delivery Driver Job at ProSource Staffing

 ...Job Summary: We are seeking a reliable Local Delivery Driver with a valid Class C drivers license and box truck delivery experience . This position involves making scheduled deliveries to local customers, ensuring accuracy, timeliness, and excellent customer service... 

FirstService Residential

Administrative Assistant Job at FirstService Residential

 ...Job Overview: As an Administrative Assistant, youll be responsible for providing a wide variety of administrative and staff support services. Performs office work directly related to property management and the general business operations of the association; May assist... 

Dew Software

Vehicle Dynamics Engineer Job at Dew Software

 ...hope you're doing well. I'm Naveen from Dew Software Inc., and we have an exciting open...  ...I'll reach out to schedule a convenient time to connect. Job title: Suspension...  ...bushings and dampers Experience in tuning parts to meet primary and secondary ride attributes...