Job Description

Scenter Manager (General Manager) – Scenthound (Cleveland, OH – East Suburb)

Compensation: $55,000 base + quarterly performance bonus

Schedule: Full-time | Some weekends

About Us

Scenthound is on a mission to make routine dog care simple and accessible. We’re not just grooming dogs — we’re building a movement for healthier, happier pups and a connected community of dog lovers.

As the Scenter Manager, you’ll be the driving force behind your location’s success — leading a motivated team, growing our membership base, and creating a welcoming, high-energy environment for both people and pets. You’ll partner closely with ownership to launch and grow the business, developing the playbook for membership sales, customer engagement, and operational excellence.

This is a high-impact leadership role for someone who thrives in sales, service, and team motivation — and is ready to grow with a fast-scaling brand.

Our Core Values

DOG FIRST – We advocate for the health and well-being of every dog in our care.

ONE PACK – We trust, respect, and support one another.

BRING LOVE – We bring good energy to our work and lead with kindness.

SEEK GROWTH – We believe. We learn. We grow.

MAKE A DIFFERENCE – We are purpose-driven and strive to leave things better than we found them.

The Role

As Scenter Manager, you’ll own your store’s performance — from team development and customer satisfaction to revenue growth and membership sales. You’ll lead from the front, setting the tone for service excellence while meeting (and exceeding) key business goals.

This role combines sales strategy, people leadership, and operational execution — perfect for someone who is confident influencing others, measuring results, and turning great experiences into loyal members.

Key Responsibilities

Sales & Business Growth

• Drive membership and revenue goals through consultative, relationship-based selling.
• Set and track weekly and monthly KPIs for sales performance, conversion rates, and member retention.
• Train and motivate your team to confidently educate every customer on Scenthound memberships and services.
• Partner with ownership to execute local marketing and community outreach initiatives.
• Champion the pre-sale and grand opening process — converting early interest into active memberships.

Leadership & Team Development

• Lead, coach, and inspire your team to achieve sales and service excellence.
• Create a positive, competitive environment that celebrates wins and encourages accountability.
• Recruit, onboard, and train team members on both operations and sales best practices.
• Foster a culture of empowerment and customer-first thinking.

Operations & Customer Experience

• Ensure smooth daily operations and adherence to Scenthound’s service standards.
• Maintain a clean, safe, and welcoming environment for dogs and their owners.
• Oversee scheduling, inventory, and front-of-house presentation.
• Manage store financials and performance metrics in partnership with ownership.

Experience:

• 2–4 years in a sales-focused management role within fitness, hospitality, retail, or membership-based services.
• Proven record of meeting or exceeding sales goals and leading a small team.
• Strong customer relationship management and consultative sales ability.
• Prior experience in franchised or service-based businesses preferred.

Compensation & Benefits

• $55,000 annual base salary
• Quarterly performance bonus (based on membership growth, customer satisfaction, and revenue metrics)
• Paid Time Off
• Professional development and in-market training opportunities
• Corporate onboarding and Scenthound Immersive Training (SIT) in Florida

Growth Path

Scenthound is a rapidly growing national franchise system. High-performing Scenter Managers can advance into multi-unit or Area Manager roles as the brand expands across the Cleveland market.

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