Field Operations Loyalty Manager Job at The TJX Companies, Inc., Framingham, MA

bUJDa2NRbzYvS2dQN0JvSVNucWFaS1pIemc9PQ==
  • The TJX Companies, Inc.
  • Framingham, MA

Job Description

The Opportunity: Grow Your Career.

Accountable to provide leadership and direction to Zone Customer Experience Managers based on global and thematic trends and opportunities, in all internal and external customer engagement and loyalty programs. Aligns and connects to all organizational goals. This position is based out of Home Office; travel is required.

  • Executes and achieves Customer Experience (CX) and TJX Rewards (TJXR) objectives by analyzing and maximizing chain performance trends and opportunities.
  • Creates a strategic approach for self and the team to include purposeful and structured visits and measurement of impact.
  • Builds relationships with SYF Regional Credit Sales Managers, coordinates and aligns on strategy, priorities and travel.
  • Develops Zone Customer Experience Managers (ZCEM’s) through consistent coaching and training
  • Sets clear goals for the ZCEM’s and provides ongoing feedback.
  • Ensures the education and execution of all Company customer experience standards and programs to Field Leadership.
  • Models and demonstrates effective and consistent communications with all levels of Field Leadership to build trust and provide ongoing support.
  • Provides weekly update through strategy meetings with direct supervisor.
  • Conducts a consistent cadence of communication with all ZCEM’s to review results and align on strategies
  • Provides quarterly business review of results and identify a strategic approach for continuous improvement and sustainability.
  • Acts as a Field liaison to provide feedback to Home Office on VOC to improve execution to support process improvement.
  • Special projects as assigned.

Who We’re Looking for: You.

  • Bachelor’s Degree or equivalent work experience
  • 3-5 years in a Field/Store leadership role.
  • Strong interpersonal/influencing/partnership skills
  • Ability to lead teams and projects
  • Strong collaboration skills
  • Organizational alignment
  • Ability to identify trends through analysis; agile thinker
  • Curious

Job Tags

Work experience placement, Home office,

Similar Jobs

Ticket Nation Corp

Event Ticket Fulfillment Associate: Day Shift Job at Ticket Nation Corp

 ...Join Our Team! Event Ticket Fulfillment Associate (Day Shift) About Us Were industry veterans with a fresh perspective on the ticketing industry. Our mission is simple: provide fans across the nation with access to live events and shows while delivering an exceptional... 

Holy Cross Health Fl

Clinical Research Associate - Registered Nurse Job at Holy Cross Health Fl

 ...will be responsible for the conduct of multiple Oncology clinical research activities. Ideal candidate will have industry sponsored...  ...experience Education: ~ Graduate of an accredited school of nursing is required, BSN preferred. Licensure/Certification: ~ FL... 

Saicon

Fraud Investigator Job at Saicon

 ...Were seeking an experienced Financial Crimes Investigator with a law enforcement background to join our Corporate Security & Investigations team. This role focuses on conducting complex financial investigations involving suspected internal or external fraud, misuse... 

Nevro

Associate Sales Representative Job at Nevro

 ...patients. Job Summary & Responsibilities The Associate Sales Representative (ASR) supports achievement of sales revenue targets and...  ...suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre... 

Pri-Med

Client Services & Sales Specialist Job at Pri-Med

 ...handling multiple projects concurrently, and working collaboratively in a dynamic, team-based...  ...new accounts and ensure seamless client experience Sales Support Responsibilities:...  ...Boston-based applicants: Flexible work-from-home schedule, with in-person office days on Tuesdays...