Job Description

DISTRICT: Kauai Island, Maui Island, Hawaii Island

SUMMARY  

The District Manager (DM) is responsible for leading and supporting Store Managers across multiple locations. This role ensures that each store delivers elevated client experience, achievement of sales and profitability goals, and consistently reflects brand and company standards. The ideal candidate is a strategic leader with strong interpersonal skills, a deep understanding of local market dynamics, and a commitment to deliver exceptional client experience. 

A successful candidate will also have a proven track record in meeting sales and expense targets over a group of retail locations. The DM is responsible for driving top-line profitable sales and providing an elevated brand-right shopping experience for one or both Tori Richard and Kahala brands. The DM provides leadership, coaching, and direction to store leadership and their teams, driving the desired financial results, operational excellence, talent development, and a culture aligned with company values.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

Leadership & Team Development  

• Coach, mentor, and develop Store Managers and Sales Associates to achieve performance goals. 
• Foster a culture of accountability, collaboration, and continuous improvement. 
• Creates a positive work environment and encourages individuals who are passionate, forward thinkers who are not afraid to act as change-agents. 
• Recruit, onboard, and develop Store Managers, Multi-Store Managers, and key store positions. 
• Ensure teams are trained on trends, product knowledge, selling skills and customer service expectations. 
• Evaluate team performance and provide ongoing feedback, fostering transparency and ongoing interaction with all staff. 
• Communicate and partner with the Director, Ecommerce & Retail Operations or other internal stakeholders for support when necessary. 

Sales & Financial Performance  

• Fiscally responsible for driving performance and holds accountability for achieving store and company sales targets as well as other key performance indicators. 
• Set and evaluate daily, weekly, monthly, seasonal and annual objectives in alignment with the Director of Retail and eCommerce Operations. Analyze sales trends and KPIs to identify opportunities for growth. 
• Forecast sales trends and market activities and schedules adequate floor coverage for proper conversion. 
• Collaborating with Store Managers to develop and implement local strategies. 
• Provide feedback on product selling and performance and utilize reporting to make strategic merchandise moves to improve product selling. 
• Effectively utilizes marketing and promotional activities to engage customers and drive results. 
• Oversee and ensure compliance with inventory management processes for accuracy and loss prevention 
• Manage district budgets and expense controls. 
• Monitor expenses and payroll to ensure profitability and budget compliance. 

Operational Excellence  

• Ensure consistent execution of company policies, procedures, and brand standards. 
• Conduct regular store visits to assess operations, merchandising, and client service experience. 
• Effectively manages store payroll by adhering to wage cost guidelines and overseeing the store schedules. 
• Monitor compliance with safety, security, and regulatory requirements. 

Client Experience  

• Champion a client-first mindset across all stores. 
• Creates an elevated sales and customer service environment where client engagement is the priority. 
• Address escalated customer concerns and ensure resolution aligns with company values. 
• Promote community engagement initiatives. 
• Stays abreast of current retail and customer trends in the industry. 

Store Standards and Visual Guidelines  

• Executes floor-set, promotional and visual merchandising directives. 
• Supervises the overall cleanliness and organization of the sales floor and backroom; utilizes company tools to ensure staff accountability. 
• Ensures store appearance and atmosphere supports and reinforces the desired brand image, standards, and

Communication & Collaboration  

• Serve as a liaison between corporate and store teams 
• Communicate company updates, initiatives, and expectations clearly and effectively. 
• Partner with cross-functional teams (HR, Marketing, Operations, Merchandising) to support store needs. 
• Support store openings, remodels, and special events. 

HOW TO BE SUCCESSFUL IN THIS ROLE:  

Build Strong Relationships  

• With Store Managers: Be a coach and mentor. Understand their strengths, challenges, and goals. 
• With Corporate Teams: Communicate clearly and advocate & validate your stores’ needs. 
• With Clients: Create experiences that feel personal, positive, and memorable. 

Master Multi-Location Management  

• Develop a structured visit schedule to ensure consistent support across all stores. 
• Use virtual tools (video calls, dashboards, shared documents) to stay connected between visits. 
• Empower Store Managers to make decisions while maintaining alignment with company standards. 
• Own your business. Take full accountabilities for all aspects of your store – people, product, process. Stay on top of the details by analyzing performance, conducting store visits, anticipating needs before they arise, and ensuring consistent execution.

Prioritize Operational Excellence  

• Drive performance in sales, KPIs, and preferred business outcomes – Client satisfaction, Shrink, etc. 
• Standardize best practices across stores while allowing for local adaptations. 
• Ensure compliance with safety, legal, and company policies. 
• Be informed. Success comes from a deep understanding of all foundations of running the business – from product placement to traffic patterns, team strengths, and in-store behaviors and metrics. 
• Ensure each store reflects the brand’s values and delivers consistent experience 

Lead with Vision and Accountability  

• Set clear goals and expectations for each store. 
• Celebrate wins and address underperformance constructively. 
• Foster a culture of ownership and pride in each location. 
• Balance brand and business priorities. 

Develop Talent  

• Identify high-potential team members and create development plans. 
• Promote from within, when possible, to build loyalty and reduce turnover. 
• Encourage cross-training and leadership growth. 

Be Adaptable and Resilient  

• Stay calm, flexible, and solution oriented. 
• Learn from setbacks and continuously refine your approach. 
• Own your outcomes. Take initiative, hit performance goals and deadlines, follow through. 

WORK ENVIRONMENT & SCHEDULE:  

• This role is an in-person position that is expected to be in the field for the majority of the work week 
• Standard schedule is office hours Monday – Friday with occasional evening or weekend hours required as needed 
• The candidate should be comfortable working in a fast paced, multi-faceted department that is results-driven with shifting priorities 
• May require travel – locally, interisland, or domestically to visit physical store locations, external vendors, conferences, or for project requirements 
• Must be able to work effectively across time zones when collaborating with mainland partners 

QUALIFICATIONS:  

Required:  

• High School graduate or equivalent. 
• Minimum of five years’ retail sales leadership experience including managing all aspects of one or more retail stores, ideally having managed multiple locations and store managers. 
• Must have a valid driver’s license and means of transportation. 
• Ability to work flexible schedule including nights, weekends and holidays. 
• Must be willing to travel locally and inter-island up to 100 percent of the time. 
• Represents the fashion and style image of Tori Richard and Kahala. 
• Strong verbal and written communication skills. 
• Strong observation skills - identifying and assessing customer and employee behavior, reactions, floor awareness, etc. 
• Ability to foster teamwork and build relationships with both customers and team. 
• Ability to retain and utilize data, i.e. names, merchandise, information, policies and procedures. 
• Ability to exercise good judgment and decision-making skills. 
• Computer skills, including basic knowledge of online ordering, Microsoft Office and point of sale systems 

PHYSICAL DEMANDS:  

• Ability to stand for duration of scheduled shift. 
• Ability to stand, walk, bend, squat and or twist. 
• Ability to grasp, push, reach and manipulate objects with right/left hand(s). 
• Ability to bend at waist with some twisting. 
• Reaching above or below shoulder level. 
• Ability to use a ladder up to 10 feet. 
• Ability to lift or move 25lbs. 

BASE SALARY: $80,000 - $100,000 annual

BENEFITS:   

• Paid time off 
• 401(k) 
• Medical/Prescription/Drug/Vision insurance 
• Group Life insurance 
• Ability to enroll in supplemental insurance through AFLAC 
• Employee Discount 
• Referral program 
• Bereavement Leave 
• Other benefits as outlined in the Employee Handbook 

COMMENTS:  

Employment at Tori Richard, Ltd. is on an “at will” basis, which means that either the Company or the Employee may terminate the employment relationship at any time for any reason. Nothing in this document alters this “at will” agreement. The Company reserves the right to revise the job description on the basis of the needs of the business. Applicants have rights under Federal Employment Laws , see Family and Medical Leave Act (FMLA) Poster ; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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