Desktop Support Analyst Job at Kelly Science, Engineering, Technology & Telecom, New York, NY

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  • Kelly Science, Engineering, Technology & Telecom
  • New York, NY

Job Description

Important information: To be immediately considered, please send an updated version of your resume to somp767@kellyservices.com

Job Title: Desktop Analyst

Location: New York, NY, 10001 (ONSITE)

Duration: Until 12/2025

Type: Contract W2

Pay rate: $27.21 per hour

Client is seeking a Temp IT Desktop Analyst who will be responsible for providing IT support onsite until year end.

Job Function

Responsibilities include, but are not limited to:

  • Troubleshoot hardware and software issues courteously and expeditiously
  • Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests.
  • Document, track and monitor all problem/resolution activity in the tracking system to ensure a timely resolution
  • Install basic PC software applications (MS Office, Citrix, etc)
  • Stage and configure new and existing desktops/laptops/peripherals
  • Act as first and second level support for computer upgrades and installations
  • Assist in hardware and software asset management
  • Assist in the hardware warranty repair process
  • Participate in continuous development of problem solving techniques, and the creation of more efficient support methods.
  • Must be proficient in PC and MAC.
  • Provide meeting support.
  • Performs other related as assigned.

Job Tags

Hourly pay, Contract work, Temporary work, Immediate start,

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