Job Description

Fetch Pet Insurance is a high-growth, Warburg-Pincus portfolio company, and the only pet insurance recommended by the #1 animal brand in the world, The Dodo. We are a passionate group of 200+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We want employees to live their best lives, too — that's why we offer medical, dental, vision, 401K matching, and PTO. We have two offices (New York City, New York and Winnipeg, Canada) and offer remote work flexibility to ensure our team works where they are the most productive, the most comfortable and the happiest. We don't play favorites, but we will say that office dogs tend to be the most popular coworkers in our pet-friendly NYC location. Another pet perk: We offer all employees a Fetch Pet Insurance discount.

Education is a big part of our company culture, too. So, along with our Educational Assistance Program, which covers the cost of academic courses that interest team members, we offer sponsorship of other related credentials to assist your professional growth. We also celebrate diversity, equity and inclusion, values that are part of the core DNA of our company.

Our comprehensive pet insurance was developed to protect our 4-legged friends, but our company culture embraces much more than that. We are committed to delivering the best customer experience in the business; that includes making it as easy as possible for customers to do business with us. The claims reimbursement experience is at the center of the action and we are currently seeking experienced Claims Adjusters to join the adventure!

RESPONSIBILITIES.

• Adjudicate assigned claims in accordance with the Terms & Conditions of the individual pet's policy
• Review medical records, lab results, invoices, and claims forms for complete and thorough assessment
• Process claims determinations to include assessment and payment for submitted claims
• Verify claims coverage through in-depth knowledge of policy Terms & Conditions
• Consult with treating veterinary practices regarding medical records evaluation and necessary documentation
• Maintain an average quality assurance score above department minimums
• Complete assigned tasks within compliance deadlines
• Maintain an average productivity rate above department minimums
• Provide feedback on process opportunities to further strengthen SOPs

REQUIRED SKILLS.

• Comprehensive understanding of disease processes and veterinary medical terminology
• Ability to read and interpret veterinary medical records and invoices
• Ability to identify chronic and acute medical conditions
• Adapt quickly in a fast-paced, ever-changing environment and operate multiple computer systems simultaneously
• Work independently in a remote capacity, while also fostering teamwork and collaborating with others
• Superior communication skills for collaboration with team members and support from managers
• Demonstrated problem solving skills and ability to work through complex medical/vet-related scenarios affecting a pet's diagnosis and/or treatment plan

QUALIFICATIONS.

• Minimum of five years experience as a veterinary technician
• Bachelor's degree in veterinary science OR CVT or equivalent preferred
• Property and Casualty Adjuster license in good standing preferred
• Complete and pass state adjuster licensing
• Be reliable with good attendance
• Able to work a minimum of 42 hours per week, with occasional weekends and extra hours as needed

WORK-FROM-HOME SET-UP.

• Subscription to reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)
• A quiet, dedicated place to work in your home that is not easily disrupted by background noises or distractions
• Office workspace must be large enough to accommodate two 19” dual monitors, laptop, mouse, keyboard, and headset
• Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home

—ABOUT FETCH—

Fetch is a high-growth, Warburg-Pincus portfolio company. We are a passionate group of 200+ employees and partners across the U.S. and Canada dedicated to helping pets live their best lives. We have two offices (New York City, NY, and Winnipeg, Canada), and we currently provide security to over 360,000 pet parents.

We don't just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. We are proud to be an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.

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