Job Description

Primary Function

Provide technical expertise to clients and technicians servicing a high-end conferencing and audio-visual environment. Maintain audiovisual, conferencing and production infrastructure, balancing the integration of new technology while supporting legacy hardware and software systems to deliver seamless, high-quality event experiences. You will maintain documentation of systems, troubleshoot equipment, support event technicians, and help execute complex events.

Duties & Responsibilities

• Provide technical expertise in the field of multimedia systems encompassing all related disciplines such as troubleshooting, monitoring, calibration, operational system support, documentation and monitoring.
• In coordination with the AV Operations Team, support pre-event testing and rehearsals, show day checklists and run of show protocols, and event strike upon conclusion.
• Proficiently maintain and support conference room systems including computers, projection and LED video wall systems, audio mixing and distribution, A/V device control systems, confidence monitors, and playback devices.
• Undertake the troubleshooting and repair of system functionality and document quality standards, system anomalies, operational procedures, reference materials, and project work.
• Equipment includes Audio and Video systems, cameras, projectors, monitors, control systems, audio sound consoles (mixers), PC’s and more.
• Audio, video, control, and network cable fabrication (and others); cable pulling and rack fabrication.
• Understanding audio and video flow and standards for troubleshooting.
• Works closely with the client engineering staff to help manage and maintain database of equipment assets and inventory in managed spaces, including reports on equipment repaired and time spent.
• Maintain system documentation and service manuals related to and useful for installation work, and diagnostic reference for current repairs and future upgrades.
• Review/Maintain key signal flow diagrams in standard software packages such as CAD, Visio, etc.
• Interface with clients to help resolve current technical issues and communicate to anticipate future issues.

Skills & Qualifications

• Be flexible for assignment of special projects throughout the campus.
• Excellent written and verbal communications skills and a good listener.
• Familiar with all types of AV equipment and control systems, including AMX, Crestron, and Extron
• Proficient understanding of LAN/WAN hardware and software for switches, hubs, routers, and both fiber and copper video/audio distribution.
• Strong analytical, problem-solving, and troubleshooting skills related to videoconferencing, connectivity and A/V equipment required.
• Experienced in full setup, configuration and troubleshooting to the network level on Microsoft Teams, Polycom, and similar videoconferencing systems.
• In-depth hands-on knowledge of audio and video production tools such as cameras, mixers, monitors, editing systems, etc. and able to correctly set up and diagnose problems with such equipment.
• Ability to read high-level schematics, signal flow diagrams and construction drawings.
• Demonstrated expertise in analyzing/solving complex technical problems and interest in developing strategies.
• Candidate must be a proactive leader and a team player.
• An overall understanding of the live program production process is necessary and a strong sense of urgency in solving customer requests to ensure timely resolution is critical.
• Strong interpersonal skills, sensitivity and tact in dealing with staff/partners/clients at different levels in a very diverse environment.
• Strong results orientation with a flexible attitude to deliver seamless and timely services to customers.
• Must have a commitment to excellence and to ongoing education in A/V solutions & IT and to the mastery of his/her craft.
• Candidate must be willing to undergo background check.

Education & Experience

• Minimum 6+ years Audio Visual, IT, or broadcasting experience; mid-market/facility
• Bachelor’s degree or higher in Communications, Media, Electronic Engineering, IT, or related field preferred. Technical school training with equivalent experience also considered.
• Infocomm CTS, CTS-D, CTS-I certification preferred.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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