Amazon Connect Job at Galent, Plano, TX

bnhDaGRnYzg4YXdPN0JvS1QzMmVicVpEeVE9PQ==
  • Galent
  • Plano, TX

Job Description

Amazon Connect Developer

Jersey City, NJ/ Plano, TX/Columbus, OH

  • Amazon Connect Developer with LEX, AWS Lambda, Routing Schema, Bedrock & LLM
  • Primary Responsibilities and Skills:
  • In-depth knowledge and Strong hands on exp on
  • AWS Lambda - Python/Java/Node.js
  • Experience with Amazon Connect SDK
  • Amazon Connect's Precision routing schema
  • Amazon Connect's API
  • Amazon Integration with JPMC API
  • Lex - chatbot development using Lex API (Lambda)
  • Bedrock, Bedrock Agent, Bedrock Agent Core
  • LLM [prompt engineer] Nova, Claude, Open Al
  • Amazon Connect Contact Flow design

Amazon Connect Voice Architect - Plano, TX

Design and implement scalable contact center solutions using Amazon Connect and AWS services.

  • Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
  • Develop and optimize contact flows, IVR, and call routing strategies.
  • Integrate Amazon Connect with AWS services and automate workflows using Python .
  • Build and maintain real-time audio/video solutions with WebRTC for web.
  • Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
  • Ensure security and compliance with AWS best practices and regulatory standards.
  • Conduct interoperability testing, quality assurance, and performance optimization.
  • Integrate contact center platforms with ServiceNow CRM for seamless workflow.
  • Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
  • Monitor and analyze metrics, reports, and dashboards to improve operations.
  • Create technical documentation and architectural diagrams.
  • Train and support stakeholders on system usage and best practices.
  • Collaborate with IT, operations, and business teams to deliver effective solutions.

Job Tags

Similar Jobs

lululemon

门店副经理,上海东平路 Job at lululemon

 ...love. In addition to competitive base pay and a team-based bonus program, we also offer paid time off, generous employee discounts, fitness/yoga classes, parenthood top up program and personal and professional development programs. Note: availability of these benefits... 

Syneos Health Commercial Solutions

Pharmaceutical Sales Representative Job at Syneos Health Commercial Solutions

 ...competitive drive coupled with exceptional sales ability. In this role, you will be an...  .... You'll partner with a leading pharmaceutical company one of Syneos Health's long-term...  ...diagnostic sales or business to business sales experience ~ Valid driver's license and the... 

Innovive

Animal Care Technician Job at Innovive

 ...Job Overview: This entry-level position reports to the Animal Resources Manager, and is responsible for the daily care of research animals, including feeding, watering, cage changing, maintaining a clean work environment, and monitoring the overall health of the animals... 

EVERSANA

Cardiovascular Sales Representative - Albany, NY Territory Job at EVERSANA

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Were fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization ...

Maxion Corp

Remote Data Entry Specialist Job at Maxion Corp

Join Our Team as a Work-From-Home Data Entry Research Panelist! Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether youve been an administrative...