Amazon Connect Architect - Advanced Job at The Judge Group, Plano, TX

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  • The Judge Group
  • Plano, TX

Job Description

About the Role

We are seeking a highly skilled Contact Center Architect to lead the onboarding and implementation of Amazon Connect for enterprise-level operations. This is a senior-level role requiring deep expertise in cloud-based contact center solutions and infrastructure architecture.

Key Responsibilities

  • Design and implement Amazon Connect solutions for enterprise contact center environments.
  • Develop and maintain Infrastructure as Code (IaC) for scalable deployments.
  • Collaborate with cross-functional teams to integrate contact center technologies with existing systems.
  • Provide architectural guidance and best practices for VoIP and cloud telephony solutions.

Must-Have Skills

  • Amazon Connect (expert-level experience)
  • Python scripting for automation
  • Infrastructure as Code (IaC)

Nice-to-Have Skills

  • ServiceNow integration
  • Terraform for IaC
  • Contact Center technologies and VoIP experience

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